How you shaped our business plan

Here you can find information about how we're consulting with you and other stakeholders on our business plan. Thank you for your feedback, and we'd like to continue working with you into the RIIO-2 period. 

How you shaped our business plan for RIIO-2

Our business plan for the RIIO-2 period (2021-2026) has now been submitted to our regulator, Ofgem.

Over the last few years, we've carried out our most extensive ever engagement exercise to understand your priorities and future requirements.

We involved you through a 3 phase engagement process:

  1. established your priorities through our engagement exercise
  2. built the detail of our business plan with you
  3. checked our plan will deliver what you need.

We want to continue our engagement with you.

A link to our business plan is available below - please let us know what you think. 

Go to business plan

Read the latest communication about how National Grid is responding to the current coronavirus (COVID-19) situation, and how we’re planning to work with you over the coming months.

Read more

Our Business Plan - draft determination

Ofgem announced its draft determination of our stakeholder-led business plan on Thursday 9 July 2020. The draft determination is a critical step to ensuring the electricity transmission system continues to deliver what you need today and into the future.

We shared our views about the draft determination with a wide range of stakeholders on Wednesday 22 July 2020. In the webinar we encouraged attendees to take the next step in getting involved with this consultation. 

Download the presentation

Click here to watch the recording

If you would like to ensure your voice is heard please contact [email protected].

Draft Determinations, Open Meetings and next steps webinar

Before Ofgem held their Open Meetings, we held a webinar on Thursday 08 October 2020. This session provided a reminder of our business plans, our response to Ofgem's Draft Determinations and the next steps including the Open Meetings on Friday 16 October as well as the next steps and how to continue be involved. 

Download the presentation

Watch the presentation

Informal licence drafting consultation

On Wednesday 30 September 2020,Ofgem published their RIIO-2 Informal licence drafting consultation for Transmission, Gas Distribution and Electricity System Operator licences. This document consults on the proposed changes to the licence conditions required to implement the RIIO-2 price control settlement for the transmission companies, gas distribution networks and the electricity system operator.

We responded to this consultation as a joint response from NGET and NGGT on 28th October. Attached is the cover letter and Executive Summary to our response. Our detailed responses to each individual question raised by Ofgem in its consultation document, and each licence condition consulted on will be published here soon.

Download the Executive Summary

Download the cover Letter

Download additional information 

Your priorities

We engaged with you over the past few years to develop our business plan. We look forward to continue hearing your views as part of our engagement process. 

Below are the engagement themes you were involved in that shaped our business plan. 


Incentives Consultation

We launched the stakeholder consultation on our Gas Transmission RIIO-2 business plan for Incentives, which ran for six weeks, and closed on 30 January 2020. Through this consultation, we gathered more evidence that supported the incentives as proposed. 

Incentive consultation document

National Grid Open letter incentives consultation 2020

Cadent response to incentive 2020

Pathway to net zero

On 25 November 2019, we were joined by over 50 stakeholders from across the energy life cycle with a common objective…to help develop a roadmap for Hydrogen, with a particular focus on the role energy networks can play.

During this webinar, we played back what we heard and discussed next steps.

Download webinar slides

Watch the playback video

Incentive Consultation historic information below:

We have been working with stakeholders to develop our thinking on incentives. Thank you for reviewing and sharing with us your views. There is more engagement on this subject, details will be made available as soon as we can. 

Download draft initial Incentives document

Incentives: Update webinar

During this webinar we shared how we've adjusted our proposals based on your feedback and included caps, collars and targets on all our proposed incentives.

Download slides

Watch the webinar video


Incentives: - our performance and an overview of proposals for RIIO-2

During this webinar we talked stakeholders through our performance against our incentives in RIIO-1 and shared an overview of our proposals for RIIO-2 incentives.

Download slides

Watch the webinar video 


Incentives: RIIO-2 proposals

During this webinar we talked in more detail about each incentive.

Download slides

Watch webinar video


Incentives: Capacity Constraint Management

During this webinar, we talked in more detail about this incentive.

Download slides

Watch webinar video

Network Capability

We worked with stakeholders on how we articulate and measure the capability of the Gas Transmission network to:

  • demonstrate we understand stakeholders needs
  • show how our network meets those needs
  • show how our business plan submission will continue to meet those needs going forward.

Please see below for materials we’ve shared.  We'll be continuing to engage as we develop the metrics to ensure they work for all our stakeholders as part of our annual process.

Continue the conversation below.


Download webinar slides


Watch our previous webinar
Download our previous webinar slides

Baseline Capacity Review

During this webinar we talked stakeholders through how we’ve developed our thinking around potential changes to baseline capacity in different areas. 

Watch our webinar
Download the slides


Engagement events

Your engagement and feedback in the creation of our plans is important to us. That's why we hosted a range of events for you to get involved in and have your say. 

Our previous engagements

Here you can find the material from the engagement events that we held. Simply click on the relevant topic below.

Gas Charging Transportation

Gas Charging Transportation - changes from October 2020

Webinar agenda:

  • The basics
  • Regulatory change
  • Scenarios
  • Questions and answers

This webinar was recorded and you can watch the presentation below:

Gas Transportation Charging webinar - Changes from October 2020


Gas Transportation Charging Update – 10 November 2020

Following implementation of new charging arrangements from 1 October 2020, this provides observations and impacts and where it is considered necessary, updates and remediating actions such as pricing changes and UNC modification proposals.

This webinar was recorded and you can watch the presentation below:

Gas Transportation Charging update 10 Nov webinar


Gas Transportation Charging Update – 08 December 2020

Following implementation of new charging arrangements from 1 October 2020, this provides an overview of the observations and impacts of the under recovery and detail on the calculation of recovery charges published on 30 November in addition to potential impacts of associated UNC change proposals on Capacity Neutrality.  

Gas Transportation Charging update 08 Dec webinar

Shaping the gas transmission system of the future Feedback webinar

We hosted a webinar to play back what we’d heard during the regional ‘Shaping the gas transmission system of the future’ workshop.

Watch the webinar

Webinar: Our business plan

Following on from our business plan submission to our regulator Ofgem, we ran a webinar that explained what our business plan was setting out to do from 2021 to 2026.

Watch presentation


Responsible Procurement webinar

This webinar was aimed at suppliers, present and future, as they are a fundamental part of our core business strategy to deliver a more sustainable future and support our position as a responsible business.

Watch video

Shaping the South-East Energy Network

The energy landscape is changing.  Changing customer needs and environmental legislation mean we need to make some investment decisions now that will impact how we use energy in the future. 

This is particularly relevant within the South-East of England where we have 7 out of 8 compressors becoming non-compliant by 2030. 

Before making any decisions, we’re taking the opportunity to step back and understand what our customers and stakeholders want from the gas network, now and in the future. 

Please see below for materials we’ve shared so far. If you’d like to get involved, please contact Jennifer Pemberton on the email link below.

[email protected]

Watch webinar

Stakeholder Webinar Draft Business Plan July

Watch video

Playback consultation on our future business plans

For the next regulatory period, RIIO-T2, we’re developing a business plan that’s shaped by extensive engagement with you, our stakeholders.

Our playback consultation plays back what our stakeholders have told us so far so we can:

  • check that we’ve understood your feedback correctly
  • invite your views on our proposed next steps and ensure they reflect your feedback.

Although the playback consultation is now closed, you can still send us your views by emailing Jenny Pemberton on the link below.

Email feedback

Listen phase report

We’ve completed the first phase to confirm your priorities, but we haven’t stopped listening just because this phase is complete. Throughout our engagement we have promised to continue to listen and respond to your feedback.  Throughout our consumer engagement programme we identified that the environment, in particular the move towards a decarbonised energy system is very important to consumers.  We have therefore amended our third priority to better encompass this. You can read our report by clicking on the link below.  

View your priorities 

Access Review

We’d like to understand your views regarding the current arrangements for accessing the NTS.  In particular, what should the focus for change be on?

To help us gain an initial understanding, we’ve developed a short survey for you to give your feedback.

Within the survey, we ask about some specific topics including the idea of pooling unsold NTS capacity into zones but we also welcome views about any related aspect of the access arrangements regime that you would like to raise.

This survey has now closed.

Gas Asset Health webinar

We ran an asset health webinar on 13 November with stakeholders to talk through various options, providing indicative costs for each option as well as their impacts on safety, environmental and reliability.

The slides for the webinar can be found below.

Major Energy User Engagement

We ran a webinar with members from the British Ceramic industry to find out their requirements from the Gas Transmission System in the future.

The slides for the webinar can be found below.

Gas Transmission Capacity Baselines/Gas Year vs Regulatory year workshop

We ran a workshop with stakeholders on 8 November to discuss the implications of changes in two topic areas - National Grid Gas Transmission’s capacity baselines, and the different timings of the Gas Charging Year (October - September) and the Regulatory (Revenue Recovery) Year (April - March).

The slides for the event can be found below.

Future Capacity and Balancing Systems and Services

The way the gas transmission network is used has transformed since it was designed and built, with changes to both how gas is supplied and used. To help make sure it continues to meet the changing demands of our customers and stakeholders, our engagement programme focuses on what’s important to you.  

You can find out more by visiting our Future of Gas programme website.

Information Provision

Gas Operations Forum

Our customers have told us they depend on the information and data we provide.  To ensure we provide and plan for the future, we wanted to understand how information and data is used now and how it might change in the future.

Environmental Workshop

We bought together interested stakeholders to gain views on a number of important topics relating to our business plans. Including Emissions, Stewardship and Responsible Construction.

Future needs of the Network Events

We travelled the country to understand what our stakeholders need from the gas transmission system now and in the future.

Shaping the Gas Transmission System of the Future

During the first phase of our engagement we developed the stakeholder and consumer priorities with you (see Shaping the Gas Transmission Network of the Future – Have your say).  We tested these with you during the webinars (see Shaping the Gas Transmission System of the Future: working with you to build our business plans – Listening Playback webinar).

These 2 webinar events were designed to explore stakeholders’ views on how we’ve performed over the first 5 years of RIIO and to gain views on what we should focus on going forward. During the Shaping the future playback webinar we played back what we heard during the Shaping the future events and shared how we had translated this into our stakeholder priorities.  These priorities will dictate how we will engage going forward.  We will also articulate our business plan using these priorities. In the Listen phase playback webinar, we played back a summary of the listen phase of our engagement and set out our plans for the next phase of our engagement.

Net Zero: our role in an uncertain energy future

We ran a webinar that explores our commitments to support the Governments net zero target which can be viewed below.

Our role in an uncertain future webinar

The slides for the webinar can be found below.