Suppliers

Here you will find information for our existing suppliers, along with latest news and updates on our Coupa supplier portal.
 

Code of conduct

You can download the Supplier Code of Conduct by clicking on the link below.

Download Supplier Code of Conduct

The National Gas Coupa portal is now open. Read on for information on how this will impact you.

Please note: the below message applies to the National Gas Coupa System only and does not impact National Grid or ESO systems.

As of 24 July, the Coupa outage has concluded and the National Gas Coupa portal is open. This outage was part of a programme of work to separate and stand up our own IT infrastructure following the sale of National Gas from National Grid.

There have been some minor changes applied to Coupa, which we have outlined below. Please be assured that changes have been kept to a minimum, and ways of working will remain largely the same.

How will this impact you?

Now that the system is back online, your access will be restored to enable you to submit invoices/credit notes via the Coupa Supplier Portal or Supplier Actionable Notifications. We will be able to make payments again and will ensure we pay invoices as soon as possible.

Changes you need to be aware of:

• Our inbox for sending invoices to has changed. Please share invoices to [email protected]. If you do not already, we would recommend that you utilise the Coupa Supplier Portal for invoice submission in the future. This service is easy to set up and free to use, enables quicker processing of invoices and credit notes, and enables you to track the progress of each item.

• Please note that anything sent to our old inbox (@nationalgrid.coupahost) can no longer be accessed by National Gas and will not be actioned.

• You will have to re-connect to the Coupa Supplier Portal (CSP). Look out for an email notification to connect. You will have to grant access to your existing CSP users through the newly created National Gas customer, as the invite will only go to the primary contact.

• Our customer name will change in the Coupa Supplier Portal, to “National Gas”.

• POs will be sent to you from the new domain [email protected] Please ensure you have this saved so that emails are not blocked.

There will be no changes to PO, Contract number or any other identifiers. Please ensure each invoice includes the correct National Gas company name (i.e. National Gas Transmission, National Gas Metering, National Gas Services).

For more information

If you have any questions regarding this communication, please email your regular National Gas contact in Procurement or for specific payment / invoice queries please direct your message to [email protected].