Contact National Gas
Smell gas or suspect a gas leak? Call 0800 111 999 (24 hours a day – free to call)
Call usContact Us
If you have a question for us about any aspect of our business, our network, our operations or our people, you’ll find all the relevant contact information here.
Asset Protection
Please contact our Asset Protection team if:
- You’re working near our assets
- You need advice on submitting an enquiry
- You need to check the status of an ongoing enquiry
- You need to change your Gas Grantor details
[email protected]
0800 970 7000
Balancing
Please contact us for the following:
Margin notices and gas deficit warnings (GDW)
- Issues balancing the NTS
- Safety monitors
NTS Linepack
Operating Margins (OM) and OM services
Unaccounted for Gas (UAG)
REMIT (Regulation on Wholesale Energy Markets Integrity and Transparency) and publishing notifications
Gas DSR (Demand Side Response) and offering a DSR service
On-the-day Commodity Market (OCM) and contingency plans
Charging
Please contact us for the following:
- NTS connection charges
- How charges are determined
- Daily gas capacity methodology
Complaints
Please tell us if something goes wrong, so we can address the issue as quickly as possible. Please use the contact details on this page to get in touch with the relevant part of our business.
How to complain – Gas System Operator customers only
If your complaint does not relate to an area specified on this contact page and you are a Gas System Operator customer (such as a generator or distribution network) please email us.
How to complain – Gas
If your complaint does not relate to an area specified on this gas contact page, please email us.
NTS Connections
Industrial customers only
Please contact us for the following:
- Connecting to the NTS
- Modifying a connection
- Disconnecting or decommissioning
- Reserving capacity (PARCA and CAM)
- Gas shipping (administered by Xoserve)
- Interconnectors
- Diversions to the NTS
Domestic customers
Please note that we do not connect domestic properties or move meters. If you have questions about a domestic gas connection or meter, please contact your gas distribution network operator.
Market and operations
Please contact us for the following:
Gas operational data and news
Gas capacity (entry and exit)
Constraint actions
National Gas Energy Forum
Maintenance to the NTS and outages
Gas quality
Calorific value
Gemini contingency arrangements
Market change and codes
Gas codes and market development (EU and GB)
- Commercial strategy
- Balancing arrangements for the NTS and associated technical issues
- Transportation charges
- EU strategy and policy
- Commercial changes for capacity and charging
Media
X
Contact [email protected] for media enquiries or [email protected] for anything else.
National Gas Metering
For existing customers with an enquiry about metering work request:
[email protected]
0800 001 4340
For any other queries, please fill in our contact form:
https://metering.nationalgas.com/customer-service
National Gas Services
For any enquires about planned or emergency gas pipeline inspection, repair, maintenance and replacement:
Warwick - Headquarters
National Gas Transmission's registered office is in Warwick.
National Gas Transmission
National Grid House
Warwick Technology Park
Gallows Hill
Warwick
CV34 6DA
Gas query directory
To help you find the right person to talk to about specific National Transmission System operational gas issues, we have compiled this comprehensive contact list and directory.
Download the Gas Query Directory
Our businesses
National Gas comprises three businesses that manage, operate and maintain Britain's energy infrastructure.
Find out more
Environmental Information Regulations (EIR)
For information about our environmental commitments and performance, please complete a Request For Information Under The Environmental Information Regulations.
View here