Giving stakeholders a stronger voice – how we have built a stakeholder-led plan
For the first time, this has included talking directly to consumers away from our major project consultations.
We have gathered insight from more of our stakeholders, from more segments, on more topics and through more channels than ever before.
We’ve done this by following a best-practice enhanced engagement process and using independent challenge and review to help us continually improve. We’ve engaged more than 100 times, with 800+ individuals. We have engaged domestic and major energy consumers more than ever before, surveying more than 12,000 household bill payers, 750 non-domestic consumers and 68 major energy users.
In addition, we have used consumer trend data and other third-party publications as additional sources of insight.
We have used this insight to build our plans with those they affect and, by broadening the scope and reach of our engagement, so our plans reflect, and will deliver, what our stakeholders need from us.