Our latest customer satisfaction scores are in!
June 2026
Listening to our customers is an important part of how we continue to improve the services we provide. That’s why we carry out customer satisfaction surveys twice a year, giving customers the opportunity to tell us what’s working well and where we can do even better.
We’re delighted to share the results from our latest survey, which took place over three weeks during April and May 2026.
Survey highlights
- Net Promoter Score (NPS): +69
- Customer satisfaction: 88%
- Ease of doing business: 88%
- Trust in National Gas Metering: 91%
- Confidence that we will act on feedback: 94%
These results reflect our ongoing commitment to delivering a positive customer experience. Our CSAT score remains strong alongside a further increase in our Net Promoter Score.
Our customers continued to share with us valuable feedback comments and suggestions that will help shape future improvements across our the services we offer. Every piece of feedback helps us better understand our customers’ needs and identify opportunities to make working with us even easier.
Ben Barry, Commercial Customer Account Manager at National Gas Metering, says:
“We’re incredibly grateful to each and every customer who took the time to share their feedback. It’s fantastic to see such positive results, but we never see customer satisfaction as something that’s finished. Every conversation we have and every survey response received helps us understand what’s most important to our customers and where we can continue to improve. We’re committed to listening, taking action on feedback and delivering the high levels of service our customers expect.”
As a thank you for taking part, we donated £5 for every completed survey, to the Matt Gallagher Foundation.
