Residential metering
We provide reliable and efficient gas metering services for residential properties.
Our business supports the domestic gas industry by providing reliable traditional gas meters for residential properties.
As a Meter Equipment Provider (MEP) and Meter Asset Manager (MAM), we offer a range of services for domestic gas consumers, including:
- Meter installation, maintenance, exchange and removal
- Customer service and support
- Asset procurement and logistics management
Our commitment to supporting homeowners ensures that you always have the metering solutions and customer care you need, delivered with professionalism and reliability.
Metering portal
Managing your residential metering work requests has never been easier, thanks to our intuitive metering portal. This user-friendly platform combines asset information with operational support, streamlining your interactions with us for a smooth and efficient experience.
Contact us
Our customer service centre is here to help with any questions you may have. Please call us on 0800 001 4340.
Operating hours:
- Monday to Friday: 8am to 8pm
- Weekends and Bank Holidays: 9am to 5pm
Please note that all visits should be arranged through your gas supplier. Requests outside our operating hours will be scheduled for the next working day.
Residential Customers: Who to contact
For any queries relating to gas emergencies, billing or other utilities, here are some useful contacts.
For concerns about property, land or equipment owned by National Grid, please call 0800 096 3080 or visit their website.
For advice on energy efficiency or if you suspect meter tampering, resources like Keeping Safe and Warm and Stay Energy Safe are available to help you stay informed and protected.
- If you smell gas: Open doors and windows, turn off the gas if safe to do so, exit the property, and call 0800 111 999.
- For power cuts: Dial 105.
- For gas supplier enquiries: Visit the Find My Supplier website.
- Policy Meter Exchange: Have you received a letter advising you need to change your meter? Find answers to all your questions here.
Our Services
Inside National Gas Metering
Customer services
Ask us for help with all your metering queries
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