Customer service
We are here to help. Please get in touch if you have any questions and we’ll do our best to help in any way we can. Please note that we only deal with gas metering enquiries.
Our customer service is award winning and exceptional.
We are here to help. Please get in touch if you have any questions and we’ll do our best to help in any way we can.
Please note that we only deal with gas metering enquiries.
Operating hours:
Monday to Friday: 8am to 8pm
Weekends and Bank Holidays: 9am to 5pm
Please note: We do not accept work requests for residential or standard commercial meters from members of the public. We can only be instructed to attend a property or site by a registered gas supplier.
Customer service centre:
Address: National Gas Metering, Pavilion Drive, Witton, Birmingham, B6 7BB.
Contact us:
Tel: 0800 001 4340
General enquiries email: [email protected]
We do not deal with:
- Emergency gas escapes – please call 0800 111 999
- Gas or electricity network-related issues
- Smart metering
- Electricity metering
- Bill enquiries
- Boiler/heating problem
Siteworks
For non-standard metering works, service connection and disconnection requests.
Contact us:
Email: [email protected]
Tel: 01212103763
Complaints
Providing a consistent and excellent customer service is vitally important to us and at the heart of everything we do. If you are unhappy about any aspect of our services, we want to know about it so we can do our best to put things right.
Contact us:
Email: [email protected]
Tel: 0800 001 4340