Meter exchange
Have you received a letter advising you need to change your meter? Find answers to all your questions here.
Meter exchange
We prioritise safety, accuracy and efficiency in every aspect of our operations. Our policy meter exchange service is designed to ensure that your gas meters remain in excellent working condition, meeting all industry standards and requirements.
FAQs
Who are our service partners who may have contacted you?
National Gas Metering work with several trusted service partners to deliver services on our behalf. Depending on your location in the United Kingdom, you will be contacted by one of them to arrange an appointment for your free meter exchange:
- SGN
- Wales & West Utilities
- Network Plus
Why does my gas meter need to be exchanged?
Your gas meter installation has come to the end of its working life and therefore to keep you and your family safe, it’s essential we exchange your meter. This will not be a smart meter and will have the same functionality as your current meter.
Do your engineers carry identification?
Yes. All Gas Engineers carry photo ID.
Can I say no to a replacement gas meter installation?
No. National Gas have a legal obligation to make sure your meter works safely and remains efficient.
Will there be any cost to me involving the exchange or my gas meter?
No. Both the visit and replacement meter installation are free of charge.
How long will this visit take to replace my gas meter and can I arrange the appointment to suit me?
Yes, the appointment can be arranged to suit you and will only take 45 minutes. If you have received a letter from one of our service partners, please contact them using the details provided within, to arrange your appointment.
Will exchanging the gas meter affect my current supplier or increase my bills?
Exchanging you gas meter will not affect your chosen supplier, and your bills will still be based upon the measured gas consumed at your property.
Can my meter be moved at the same time?
For this type of request, you would need to contact your gas supplier, who should be able to arrange a different type of job for you.
Why is access necessary? Do I need to be at home?
Yes, you do. Before we commence the work, we must turn off the gas supply for safety reasons. All gas appliances are therefore isolated until the supply is restored.
Will my gas supply be turned off?
Yes, there will be an interruption of your supply whilst the meter is exchanged - this will be kept to a minimum.
My supplier hasn’t made me aware of the need to exchange my meter?
Your supplier will be able to validate that this is an activity that we complete, however, may not know your meter is due for replacement.
Why is the letter not addressed to me personally?
Due to GDPR (General Data Protection Regulation) we do not hold your personal data without your consent. However, we can follow up with personal details if requested, once initial contact has been made. If you have provided consent to your gas supplier, we may have been provided this information for the purposes of contacting you to arrange the meter exchange.
I don't think my meter is working properly, what should I do?
In this instance, you need to contact your gas supplier who will be able to help with this.
If you have any concerns, please ring your service partner or ring National Gas Metering’s Customer Service Centre on 0800 001 4340. We will be happy to answer any questions and provide you with the support you need.
Latest news from across National Gas Metering
Strengthening partnerships: E.on next account managers visit Pavilion Drive and Tyseley Energy Park
Learn more
Case studies
Gas fired power station upgrade in Birmingham utilising pioneering Modbus innovation
A 100-megawatt operating gas-fired power station required modernisation, with its outdated orifice-plate metering, supported by old, maintenance-heavy legacy equipment.
Learn more
Completion of gas upgrade for a large North Wales factory
This site in North Wales required an increase in gas capacity and larger metering supply to provide 15,000kW due to undertaking a large factory extension.
Learn more
National Gas Metering develop world’s first hydrogen powered commercial kitchen
National Gas Metering’s hydrogen solutions by ngm have developed the world’s first working industrial kitchen powered entirely by hydrogen at Tyseley Energy Park.
Learn more