Most of the information we collect about you is obtained directly from you when you enter it via the website or write to us. However, we may also collect information we observe about you, for example via cookies if you visit our websites, or CCTV footage if you visit our offices. 

We may also collect information about you from public sources, for example from the Land Registry in case we need to access your land.

Below are some categories of personal information we may collect about you. 

• Cookies: We utilise cookies to enhance your browsing experience, details can be found in National Gas Transmission Cookies Policy available here.
• Your contact details (including, name, date of birth, title, postal addresses, telephone numbers and email addresses) to keep in touch with you and/or contract with you. 
• Your age, gender, employment history, work experience, aspirations, leisure and interests that you provide us when applying for a job at National Gas Transmission.
• Financial information from an individual and/or supplier in order to fulfil any contractual obligations we have with your business or with a view to enter into a contract with you. This can include your payment details including your bank details; 
• Any personal information you choose to give us when contacting National Gas Transmission or when you complete any surveys, registration process and/or provide us with your views and opinions during a consultation; 
• Sensitive personal information relating to your health, race or ethnicity, for monitoring equal opportunities and/or to provide you with the necessary support when attending National Gas Transmission sites and/or events taking place outside National Gas Transmission sites;
•  Audio, video recordings, live stream footage and/or videography or other image(s), if your consent has been given, in connection with National Gas Transmission’s business purposes, for advertising promotion and other commercial and business purposes; 
• Other operational personal data created, obtained, or otherwise processed in the course of carrying out our business activities, including but not limited to, CCTV footage, recordings of customer service telephone conversations, logs of visitors, and logs of accidents, injuries and insurance claims, and complaints.

We collect and use information about you if you visit our website, visit our sites, utilise our services, make customer enquiries or send other communications, apply for jobs at National Gas Transmission, register for information or services or when you respond to communications by us (such as questionnaires or surveys).  

Your relationship with us will determine why we collect particular information about you. We may be required by law to collect certain information; in order to perform a contract, or prior to entering into a contact with you; or use it for our legitimate business interests where these do not override your rights.

As part of our regulatory and operational obligations, we may engage with members of the public and other stakeholders to seek views on proposed infrastructure developments. This can include collecting personal information such as your name, contact details, and any opinions or feedback you provide during consultations, surveys, or registration processes. In some cases, we may appoint trusted service providers to carry out these consultations on our behalf. Where this occurs, these providers act under our instructions and are contractually required to protect your personal information and process it in accordance with applicable data protection laws and our own security standards.

We may collect and use your information to: 

• Effectively respond to and deal with your query if you contact us; 
• Supply you with goods and/or services that you have requested; 
• Process your application form in the event you have applied for any National Gas Transmission vacancies; 
• Consult with you about new Infrastructure Developments 
• Manage our assets which affect your property; 
• Ensure you see relevant content on our website using your electronic information (cookies) in line with our website terms and conditions; 
• Report and manage information for budgeting and forecasting; 
• Process information that is required or requested by regulatory bodies or law enforcement agencies. 
• Investigate, respond to and/or process any complaints, claims for loss, damage and/or injury 
• Prevent and/or detect crime
• Monitor the safety of our employees; 
• Facilitate your access and safety to our on-site facilities; 
• Provide training/learning services; 
• Obtain your views on National Gas Transmission’s services, development projects or planning proposals; 
• Notify you of any work(s) that National Gas Transmission may be undertaking in your area; 
• Monitor and/or record conversations with customers for employee training and/or audit purposes; 
• Aggregate/process personal data for research, statistical and/or scientific purposes in accordance with National Gas Transmission’s commitment to health, safety, environmental, commercial interests and/or security purposes; 
• Processing audio, video recordings, live stream footage and/or videography or other image(s) for advertising, marketing and/or promotional purposes, if your consent has been provided to do so; 
• Any other processing for which you have given your consent, for example receiving marketing information or surveys.

Your information will be processed by employees of National Gas Transmission to fulfil our obligations to you as outlined in this notice. We may also share your details with third parties including: 

• Contractors working on behalf of or in partnership with National Gas Transmission
• Our third-party suppliers/service providers who perform functions on our behalf under contract, support our systems, operations and/or processes; 

• Tax, audit, or other authorities, when we believe in good faith that the law or other regulation requires us to share this information, for example where processes and systems are being compliance assessed by National Gas Transmission’s corporate audit or their representatives; 
  Law enforcement or other regulatory bodies who can legally request access to information about you for prevention and detection of crime, the apprehension or prosecution of offenders, and the assessment or collection of tax.  

  Information security and International Transfers 

  At National Gas Transmission we have a strict selection process when it comes to our suppliers/ service providers, and we enforce strict requirements within our contracts to ensure your personal information is stored and transferred in a way which is secure.

  It may also be necessary to transfer your data to suppliers/service providers where we rely on storage, system and administrative support from outside the European Economic Area* therefore the processing of your data may involve a transfer of data to countries outside of the United Kingdom.
  
  *The European Economic Area (EEA) currently comprises the Member states of the European Union plus Norway, Iceland and Liechtenstein.
  
  The table below outlines the instances where your information may be transferred outside of the EEA.

We take all reasonable steps to ensure that your personal data is processed securely. We will only transfer personal information outside the EEA where it is compliant with applicable data protection legislation, and the means of transfer provides adequate safeguards in relation to your personal information.

We have entered into contracts with all our national and international suppliers and service providers.

Information is only kept as long as necessary for the period it is required, and in accordance with our internal retention policy. When deciding how long we keep your information we take into account any minimum retention requirements set out in law; for example, financial and statutory reporting requirements mean we must keep certain records for a period of 7 years. Depending on the purpose for which we hold your hold your personal data, retention periods may vary.

To exercise your privacy rights please send your request in writing. We may be required to verify your identity for security purposes. Your rights are outlined below: 

• The right to access information we hold about you, why we have that information, who has access to the information and where we obtained the information from. 
• The right to correct and update the information we hold about you. If the data we hold about you is out of date, incomplete or incorrect you can inform us and your data will be updated.
•  The right to request to have your information erased. If you feel we should no longer be using your data, you can request that we erase the data that we hold. Upon receiving a request for erasure, we will confirm whether it has been deleted or a reason why it cannot be deleted (for example because we have a legal obligation to keep the information or we need it for a legitimate business interest)
•  The right to object to processing of your data. You may request that we stop processing information about you. Upon receiving your request, we will contact you and let you know if we are able to comply or if we have legitimate grounds to continue to process your data. Even after you exercise your right to object, we may continue to hold your data to comply with your other rights or bring or defend legal claims. 
• The right to data portability. You have the right to request that we transfer your data to another controller. 
• The right to request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. 
• The right to withdraw consent at any time where we are relying on consent to process your personal data. 

We will comply with your request where it is feasible to do so, within 1 month of confirmation as to the scope your request.  There are no fees or charges for the first request.  However additional requests for the same data may be subject to an administrative fee.  

To exercise your rights please do so by writing to: 

The Data Protection Team 
National Gas Transmission
Warwick Technology Park
Gallows Hill
Warwick
Warwickshire
CV34 6DA

Or e-mail [email protected]

Consent

Where we rely on consent you have the right to change your mind and withdraw that consent at any time by writing to us. If you withdraw your consent we will immediately cease using any personal information obtained and processed under that consent unless we have some other legal obligation to continue to use it.

At National Gas Transmission we aim to ensure all information collected about you is done so fairly and lawfully, whilst implementing robust measures to keep your information secure. If you are not satisfied with the information provided in this notice, please contact us in the first instance so we can resolve your queries or provide you with any additional information required.

To submit a complaint, please write to us at [email protected]

where we will acknowledge receipt within 30 days and respond to your complaint without undue delay.   

If you are not satisfied with our handling of your complaint, it is your right to contact your local Data Protection Authority and lodge a complaint. In the UK the lead Data Protection Authority is the Information Commissioner’s Office (ICO). For more information, please visit - www.ico.org.uk/concerns or call them on 0303 123 1113.

If you have any queries in relation to this notice, or need more information please do not hesitate to contact us at: 

The Data Protection Team 
National Gas Transmission 
National Grid House 
Warwick Technology Park, Gallows Hill
Warwick, 
CV34 6DA 

Or email us at  [email protected]

Effective date: January 2026